Have a question?
Dive into our FAQs to find quick answers to the most commonly asked questions about ZuZu Land's products, services, and policies.
Delivery
How long will it take to receive my product?
How long will it take to receive my product?
If the product is in stock, it will be dispatched within 1-2 business days. However, if the product is out of stock, delivery may take an additional 1-3 business days depending on our partners. We will surely inform you in such situations.
Where is my product?
Where is my product?
If the product has not been dispatched yet, please contact us by emailing hello@zuzu.land or by calling +371 26332383. If the product has been shipped through your chosen courier service, you can track the package on the delivery company's website using the order number sent to your specified email.
Do you offer international shipping?
Do you offer international shipping?
Yes, for more specific answer please visit our Shipping Policy.
Returns
Email hello@zuzu.land
Phone (+371) 26 332 383
Average response time 2-24 hours
Can I exchange or return a product?
Can I exchange or return a product?
If the product was purchased online, you can return it within 14 business days from the receipt date. However, if the product packaging is opened (animal food, medicine, supplements) or is torn or damaged in any other way, we cannot accept the return.
What should I do if the product arrives damaged?
What should I do if the product arrives damaged?
Please take a photograph of the product and email it to hello@zuzu.land, and we will get back to you.
Collaboration & Communication
How can I contact you about collaboration opportunities?
How can I contact you about collaboration opportunities?
For collaboration inquiries, please email us at hello@zuzu.land, and we'll get in touch with you.
How can I get in touch with you?
How can I get in touch with you?
To contact "ZuZu.land" SIA, you can email us at hello@zuzu.land or call us at +371 26332383.
Can’t find what you need?
Contact our Customer Service Team
- hello@zuzu.land
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+37126332383
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Juras iela 1A, Ventspils, Latvia
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Monday — Friday, 9am — 6pm
Saturday, 9am - 3pm
Sunday - Closed
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DRY FOOD for DOGS
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WET FOOD for DOGS
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dry food for cats
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wet food for cats
