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ZUZU.LAND Shipping Policy

Introduction Welcome to ZUZU.LAND! We strive to provide excellent service and ensure a smooth and timely delivery of our products directly to your doorstep. This shipping policy applies to all purchases made through our website https://zuzu.land, as well as through our official stores on marketplaces like Amazon, eBay, and other platforms.

Shipping Locations We ship domestically and to select international destinations. Please note that restrictions may apply for certain products, and some products may not be shipped to international locations.

Processing Time All orders are processed within 1-6 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

• Domestic: Estimated delivery time is 3-5 business days.
• International: Estimated delivery time is 6-15 business days, depending on the destination and customs processing.

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes ZUZU.LAND is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages ZUZU.LAND is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy Our Return & Refund Policy provides detailed information about options and procedures for returning your order. This policy is available on our website and included in your shipment confirmation email.

Customer Service For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@zuzu.land.