ZUZU.LAND Shipping Policy

ZuZu.land SIA, reg. No. 40203418195, Jūras iela 1A, Ventspils, LV-3601, Latvia hello@zuzu.land | +371 26332383

Last updated: 19 July 2026

This Shipping Policy applies to orders placed through https://zuzu.land. Orders placed on marketplaces (Amazon, eBay, Faire and others) follow the delivery terms shown on the respective platform.

1. Where We Ship

We ship throughout Latvia, the European Union and to selected international destinations. Available destinations and delivery options for your address are shown at checkout. Certain products (for example, temperature-sensitive items or veterinary products subject to local regulation) may not be available for delivery to all destinations; any such restriction is applied at checkout.

2. Processing Time

Orders are processed within 1–3 business days (up to 6 business days during peak periods). Orders are not dispatched on weekends or Latvian public holidays. If a significant delay arises, we will contact you by email or phone.

3. Delivery Estimates and Costs

Delivery costs and estimated timeframes are calculated and displayed at checkout before you confirm your order. Typical transit times after dispatch:

•          Latvia: 1-3 business days (courier or parcel locker)

•          Baltic states and EU: 3-7 business days

•          Other international destinations: 6-15 business days, depending on destination and customs processing

Estimates are indicative. If your order has not been delivered within 30 days of the order date, you may set us a reasonable additional period for delivery and, if it is not met, cancel the order for a full refund.

4. Tracking

You will receive a dispatch confirmation email with tracking details once your order ships. Tracking typically becomes active within 24 hours of dispatch.

5. Risk, Loss and Transit Damage

The risk of loss of or damage to the goods remains with us until you, or a person indicated by you, take physical possession of the goods.

If your parcel arrives damaged, or does not arrive within a reasonable time after the carrier marks it as delivered, contact us at hello@zuzu.land with your order number (and photographs of the parcel and contents in case of damage). We will handle the carrier claim ourselves and, where the goods were lost or damaged in transit, replace them or refund you. We only ask that you retain the goods and packaging until the matter is resolved and report visible damage as soon as reasonably possible after delivery.

6. Customs, Duties and Taxes (Non-EU Destinations)

For deliveries within the European Union, no customs duties apply and VAT is included in the price at checkout.

For deliveries outside the European Union, the parcel may be subject to import duties, taxes and handling fees levied by the destination country. These charges are determined by the destination country’s authorities, are not included in our prices, and are payable by the recipient. Please check your country’s import rules before ordering. If a parcel is returned to us because the recipient declined to pay applicable import charges or failed to collect it, we may deduct the outbound and return shipping costs from the refund.

7. Incorrect Address and Failed Delivery

Please ensure your delivery address is complete and accurate. If a parcel is returned to us as undeliverable due to an error in the address you provided or non-collection, we will contact you to arrange redelivery; additional delivery costs may apply.

8. Returns

Options and procedures for returning goods are set out in our Return & Refund Policy, available on the Website and referenced in your order confirmation.

9. Questions

For any questions about delivery, contact us at hello@zuzu.land or +371 26332383.